Return Policy

At Pointsource, it is our goal to ensure that every customer is satisfied with their purchase. Should you not be happy with an item you purchased or received, please, contact us so that we may try our best to assist you to resolve your issue(s).

RETURNS

A return claim can be reported within 7 days of purchase for Used Items & 10 days for New Items 

  • Pointsource accepts items in original unused condition with all accesories complete. Full Refund less delivery cost will be issued within 48hours of receipt. Payment would be made in same method of purchase.
  • Pointsource accepts items in dead condition, faulty or manufacturer defect . We will either repair or replace it, at our option. Items would be replaced like for like or for a better model at an additional cost. Please, allow upto 1 week for repair/replace option.

Buyer is responsible for return shipping

Returns not meeting the terms of this policy may be refused

Please, fill the Return Form immediately. We'll contact you within 72hours after a claim is received

WARRANTY        

Warranty Starts from Date of Purchase.  All Warranty is Repair                                                                        

Pointsource Limited Warranty covers Used items and certain New items.

Duration of coverage: 2weeks - 3months cover and depends on Product Category. Please, see Warranty Table

Manufacturers’ Warranty covers Branded New products such as HP, Dell,Sony, Samsung                          

Duration of coverage: 1 year warranty

For items under Manufacturer's Warranty, it is the responsibility of customers to visit  appropriate service centers with their faulty/malfunctioned items to lodge complaints.

Please note, warranty doesnot cover spills, oil and water damage, physical damage, cosmetic issues such as color and damage caused by power surges.

Visit Redington Nigeria Ltd: Accepts Hp, Dell, Sony, Lenovo Products

  • Afprint indrustial estate, 122-132, Oshodi-Apapa Express way, Isolo, Lagos, Phone: 08077098610
  • 22 ,Otigba Street Computer Village, Ikeja, Lagos Phone: 08077098619
  • 27 Ribadu Rd, Ikoyi, Lagos Phone: 014631165, 08077098600
  • 98, Adeniyi Jones Avenue, Ikeja, Lagos
  • Suite No. 36B, Oremeji Street, Computer Village, Ikeja, Lagos. Phone No. 08098573716

For locations outside Lagos. Visit   http://www.redingtonmea.com/contact-us

Visit Samsung Smartcare/Customer Service Center

  • 26 Oshitelu Street, Computervillage, Ikeja, Lagos Phone No: 08132366598
  • 16 Allen Avenue, Ikeja

 

Items

      Warranty Period

 

   USED

   NEW

     Laptops                 1 Month

          1 Year*

     Tablets                 1 Month

         90 Days

     Smart Phones                 2 Weeks

          30 Days

     Cameras & Camcorders                 1 Month

           1 Year*

     Gaming Consoles                 1 Month

          90 Days

    Audio Devices                 1 Month

          90 Days

     CCTVs                 1 Month

          90 Days

     Printers                1 Month

          90 Days

 All Accessories

                      None

                                    *Manufacturer's Warranty